العربية
Preamble
At TUNISIAN PRODUCTS, operated by CASA NOSTRA GENERAL TRADING, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted for purchases made on www.tunisian-products.com.
By placing an order on our Website, you agree to the terms stated in this Refund Policy.
Eligibility for Refund
Refunds are considered on a case-by-case basis and are subject to approval by the After-Sales Service team of TUNISIAN PRODUCTS.
Refunds may be approved in the following cases:
-Product is dead on arrival
-Product is damaged or defective and not repairable
-Product is lost during delivery
-Product is unavailable after order confirmation (7–10 working days from payment authorization)
-Product cannot be repaired after inspection
Non-Refundable Cases
Refunds will not be granted in the following situations:
-Change of mind after delivery
-Normal wear and tear
-Damage caused by misuse, negligence, or improper handling
-Incorrect order placed by the customer
-Delays in delivery beyond our control
Refund Conditions
-Refunds are issued only after approval by the After-Sales Service team
-Each order is eligible for one refund only
-The product must be returned in its original condition, complete box, and packaging
-The refund amount will be equal to the purchase price paid
-Shipping and handling fees are non-refundable unless the error is from our side
Return of Products
-Products must be returned along with the Order Confirmation and Original Delivery Note
-Returned items must be in “as new” condition, unused, and with original packaging
-Refunds will be processed only after the product is received and inspected
Refund Timeframe
-Refunds will be processed to the original payment method
-Online payments will be refunded to the same credit/debit card used for purchase
-Refund settlement is subject to bank processing timelines and usually reflects in the next billing cycle
Food Items
-Food products are refundable only in case of quality issues, damage, or wrong delivery
-Claims for food items must be reported within 3 days of delivery
-Fresh fruits and vegetables issues must be reported the next day of delivery
Home Delivery Refunds
-Home delivery items may be refunded only in case of non-delivery, subject to supplier’s written confirmation
-Failed deliveries due to incorrect address details provided by the customer are not eligible for refund
How to Request a Refund
To request a refund, please contact our Customer Service team with your Order Number and supporting details:
Phone: (+971) 055 254 2832
Email: sales@tunisian-products.com / admin@tunisian-products.com
Policy Updates
TUNISIAN PRODUCTS reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective once posted on the Website. Continued use of the Website constitutes acceptance of the updated policy.