العربية
Preamble
At TUNISIAN PRODUCTS, operated by CASA NOSTRA GENERAL TRADING, we are committed to delivering your orders in a timely and secure manner. This Delivery Policy outlines our delivery procedures, timelines, charges, and customer responsibilities when placing an order on www.tunisian-products.com.
By placing an order on our Website, you agree to the terms stated in this Delivery Policy.
Delivery Coverage
-We deliver within the United Arab Emirates (UAE) only
-Orders placed from outside the UAE are accepted at the customer’s own risk
-We are not liable for deliveries outside our delivery jurisdiction
Delivery Timeframe
-The minimum delivery time for all orders is 24 hours from order confirmation
-Delivery timelines may vary depending on product availability, delivery location, and operational conditions
-Delivery delays may occur due to public holidays, weather conditions, or circumstances beyond our control
No penalties, refunds, or compensation will be provided for delays beyond our reasonable control.
Delivery Methods
-Orders are delivered via authorized courier partners or supplier delivery services
-Delivery is normally door-to-door, however this may not be possible in certain areas due to courier or local regulations
Delivery Charges
Delivery fees are calculated based on:
-Weight and size of the product
-Delivery destination (zone-based pricing)
-Shipment method
If an order includes both food and non-food items, separate delivery charges may apply.
Customer Responsibilities
By placing an order, you agree that:
-You will provide a complete and accurate delivery address
-You will ensure availability at the delivery location at the scheduled time
-Any failed delivery due to incorrect or incomplete address details may result in additional delivery charges
Shipment Tracking
-Once your order leaves our logistics center, you will receive an SMS with a tracking number
-Tracking availability depends on the courier service
Inspection at Delivery
Customers are required to:
-Inspect the order upon delivery
-Report any damaged, missing, or incorrect items immediately at the time of delivery
Claims reported after delivery acceptance may not be eligible for replacement or refund.
Non-Delivery or Failed Delivery
-In case of non-delivery due to courier or supplier error, the customer must notify Customer Service
-Refunds for non-delivery will be processed only after written confirmation from the courier or supplier
-Failed deliveries due to customer error are not eligible for refund
Food Items Delivery
-Food items must be checked immediately upon delivery
-Any quality or damage issues must be reported within 3 days of delivery
-Fresh fruits and vegetables issues must be reported the next day of delivery
Policy Amendments
TUNISIAN PRODUCTS reserves the right to amend this Delivery Policy at any time without prior notice. The updated policy will be effective once published on the Website. Continued use of the Website constitutes acceptance of the revised policy.